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Port from MyRepChat

Before you start: Are you using MyRepChat for both calls and texts, or just texts?

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Do you use MyRepChat for calls?

This is important - your porting process depends on how you use MyRepChat: If you use MyRepChat for calls and texts:
  • Follow the instructions on this page
If you only use MyRepChat for texts:
  • Your number is actually managed by your voice provider (like RingCentral or Zoom)
  • You’ll need to port from that provider instead
  • Make sure to tell us the correct voice provider when submitting your port request
For SMS-only MyRepChat users: Even though you text through MyRepChat, your number lives with your calling provider. Port from them (RingCentral, Zoom, etc.) and let us know that’s your provider.

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What you’ll need

If you’re porting from MyRepChat (calls + texts), here’s what you need:

Account Number

7-digit number (call MyRepChat support to get this)

Transfer PIN

4-digit PIN (request from MyRepChat support)

Billing Proof

Screenshot of your MyRepChat dashboard

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Getting your information

Follow these steps to gather everything you need:
  1. Contact MyRepChat support and request:
    • Account number (7 digits, no dashes)
    • Transfer PIN (4 digits)
  2. Take a screenshot of your MyRepChat dashboard that shows:
    • Your phone number (typically in the top right)
    • Your name
    • The MyRepChat interface
Don’t worry if your screenshot doesn’t show an address - that’s normal for MyRepChat. You can use your A2P registration address when submitting the port.

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Step-by-step process

1

Get account details from MyRepChat

Contact MyRepChat support and request your account number (7 digits) and PIN (4 digits)
2

Screenshot your dashboard

Take a screenshot of your MyRepChat dashboard showing your phone number and name
3

Go to the porting page

Visit Port a number in CurrentClient
4

Fill out the port request

  • Select Port Type: Calls & Texts - Enter your 7-digit account number from MyRepChat - Enter your 4-digit PIN - Choose MyRepChat as the provider (important!) - Enter your name and email as the authorized representative
5

Upload your screenshot

Upload the dashboard screenshot you took in step 2

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Common questions

If you use another service for calls (like RingCentral or Zoom), you’ll need to port from that provider instead. Your phone number lives with your calling service, not MyRepChat. Make sure to select the correct provider when submitting your port request.
MyRepChat doesn’t include these on billing statements. You must contact their support team directly to get this information. They’ll provide both your account number (7 digits) and PIN (4 digits).
Some MyRepChat accounts may use Twilio as the carrier. If that’s your case, its actually easier to do. Please still submit a port request form, but you can just put 0000 as the pin number and you don’t need to ask MyRepChat for that.