What you’ll need
Account Number
6-10 digits (top left corner of billing statement)
Port Out PIN
6 digits (generate from Zoom web portal)
Account Info
Name and address (get from Zoom web portal)
Step-by-step process
1
Get Account Number
- Look at the top left corner of your billing statement.
- This can also be found in the Zoom web portal -> Account Management -> Account Profile -> Account Number. Note the Account Name as well while on this page — it will be needed too.
2
Get Port Out PIN
- Without the Number Management section: Phone System Management -> Company Info -> Account Settings -> Security -> Port-out Verification -> Change.
- With the Number Management section: Number Management -> Phone Numbers -> Related Features -> Port-out Verification -> Change.
3
Get Account Info
- Go to the Zoom web portal -> Account Management -> Account Profile -> Account Name to get the account name (either a person’s name or a business name).
- Go to the Zoom web portal -> Account Management -> Billing -> Billing Information -> Address -> grab the first address listed on the page.
- Make sure you provide this information to us EXACTLY as it appears in order to prevent rejections by Zoom.
4
Get Authorized Representative Info
- Find out who is authorized to port out the phone number, and get their full name and email address. Go to the Zoom web portal -> User Management -> Users -> search for the Owner or Admin role -> take note of the first name, last name, and email address.
5
Submit Port In Request
- Once you have gathered all of this information, submit your port in request and we’ll get working on it.
Things to keep in mind
- Be sure to keep your Zoom account active until the entire porting process is complete.
- If the number is on a secondary or sub-account, use that account’s details rather than the main or master account.