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What is SMS hosting?

SMS hosting lets you keep your existing phone provider for calls while using CurrentClient for all your texting needs. Your phone service stays exactly the same - you just get a powerful texting upgrade. Here’s how it works:
  • You’ll continue making and receiving calls through your current phone provider
  • All texts will be sent and received through the CurrentClient app
  • Your clients see the same phone number for both calls and texts
  • Your phone number stays with your current provider - they just delegate texting to us
SMS hosting explaination

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When is SMS hosting a good idea?

SMS hosting is a great option in these scenarios: You have a landline that can’t text
Your office has used the same landline number for years. Clients know it by heart, but you can’t text them back when they message you. SMS hosting adds texting to that trusted number - complete with message archiving and automatic CRM sync. No need to get a second number or confuse clients. Your phone can’t archive texts
You phone is working fine, but you can’t get texting setup in a compliant way. Great option here to just add texting to your existing number and get texts archived and synced to your CRM. Your phone service is bundled with internet or other services
You’re getting a great deal on internet, phone, and other services bundled together. Canceling just the phone portion would mess up your pricing or contract. SMS hosting lets you keep that bundle intact while upgrading your texting capabilities. You need specialized calling features we don’t offer yet
Perhaps you need international calling to specific countries or specialized call center features. Keep using your current provider for those unique calling needs while we handle your text messaging.

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Can my phone be set up this way?

We have to check with your carrier to see if they support SMS hosting. If they do, we can get it setup for you. Most cases this is available, but not ever providers allows this. These are common providers that are great with SMS hosting:
  • Zoom Phone
  • RingCentral
  • Traditional landlines
  • Most business phone systems
Not available for:
  • Verizon, T-Mobile, or AT&T personal numbers
  • Consumer mobile plans
Not sure if your provider supports SMS hosting? We can check for you! Just reach out to us and we’ll get it sorted out. help@currentclient.com

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What’s the process?

Getting started is straightforward:
1

Create your account

Sign up and complete the normal onboarding flow
2

Schedule a quick setup call

We’ll set up a 10-minute meeting to run through the setup process
3

Verify your number

On our meeting, we’ll initiate an authorization call to your phone that plays a code - this proves you own the number
4

Submit authorization

You tell us the code, and we submit it to the carriers
5

E-sign the request

You’ll receive an email to authorize the setup
6

Start texting

SMS typically activates immediately. We’ll test inbound first, then outbound (which can take 2-48 hours but is usually instant)

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How do I get started?

Ready to add texting to your existing number?

Start SMS hosting setup

Fill out the port request and select “Text only” - we’ll take it from there!