Group chats are great for keeping everyone in the loop on a single conversation thread. Everyone receives the messages together and can see each other’s responses - perfect for coordinating with couples, families, or small teams.

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Watch: How to send a group message

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How to create a group chat

Creating a group message is straightforward:
  1. Start a new conversation in your inbox
  2. Add multiple people to the recipient field
  3. Send your message - everyone will receive it together
That’s it! From that point on, all participants will see each other’s messages in the same thread.

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When to use group messages

Group messages work well for:
  • Couples or families: Keep both spouses in the conversation
  • Small team coordination: Quick updates with 2-3 people
  • Event planning: Coordinate with multiple people at once
  • Joint client accounts: When you work with partners or co-clients

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Group messages vs. broadcasts

It’s important to understand the difference: Group messages:
  • Everyone sees each other’s responses
  • One shared conversation thread
  • Great for collaboration and discussion
Broadcasts:
  • Each person gets an individual message
  • Recipients don’t see each other
  • Great for announcements and one-way communication
Choose group messages when you want conversation and collaboration. Choose broadcasts when you want to send personalized messages to many people.