What is call flow?
Getting your calls to the right place at the right time is crucial for your business. Call flow lets you configure how CurrentClient handles every incoming call.How do I configure my call flow?
Watch this quick walkthrough to set up your call flow:1
Go to settings
Navigate to your phone number settings
2
Select phone number
Select the phone number you want to configure
3
Configure
Review each section to decide your call flow.
Building a dial plan
If you want to have a more advanced call flow, you can use a dial plan. Let’s dive a bit deeper into how to build a dial plan and its core features.Best practices
- Test your setup: Make a test call after configuring to ensure everything works as expected
- Train your team: Make sure everyone knows how the call flow works